The current challenges:
Our import-export oriented client was looking to upgrade their prevailing business management solution. The firm’s core challenges included inventory management, ensuring a smooth supply chain and logistics network, and a seamless end to end process from order to delivery. However, there were several roadblocks, such as manual periodic inventory check, maintaining critical data on spreadsheets, and the risk of data loss in case of an adverse event always prevailed. In addition, the client firm was now foraying into newer avenues on a global scale. The firm’s top management thus called for solutions that offered effective resource management, excellent customer satisfaction and assured minimal scope of error.
The Aykan Methodology:
Aykan put together a team of the most competent and experienced professionals. They started by conducting an in-depth audit of the existing customer processes. A laundry list of the different scope of tasks, the current systems in place, and every role’s critical aspect was identified and mapped out carefully.
- Putting the lean methodology into practice: We at Aykan believe in the AGILE methodology of working. Therefore, we ensured that our practices were lean and would ensure a smooth transition.
- Zero Waste Policy: We understood that our client firm worked extensively to gather it’s database & processes over the years. We ensured that there is a complete transition with zero waste through the entire process, thus ensuring maximum efficiency.
- Single Point Solution: A core team member was assigned as a full-time representative for managing the client and addressing their pain points.
- Arriving at the critical control points: During this step of the client migration journey, we ensure that we understand the critical control points that our clients face. These factors could be critical in maintaining the company’s standard & reputation and elimination of financial or reputational loss.
- Prompt solution-driven process: We believe in implementing systems that work on a continual improvement basis. We implement our software on a pilot trial basis thus allowing our clients to use the software first hand and report feedback. We then, promptly create solutions and adapt to meet customer demands with a minimum turnaround time.
Nuts and Bolts of the ERP suite delivered
Based on our client’s process history, client master records, personal information, ledgers and logs, we created an exhaustive data bank of all the information. We then upgraded this into client-friendly Software that would allow ease of view and function. Therefore, instead of filling up 3-4 different spreadsheets for every order, we created an integrated CRM solution that would act as a one-stop solution to the client’s needs. It included details like a quick overview or summary that would give quick insights on the current status.
Due to their import-export business, price management was a critical control point that needed to be aligned with market fluctuations. We ensured that there would be a smooth invoicing process, automated receipt delivery, complete credit advice and tax set up. Based on their growing global needs, their global systems were set up to ensure a universally compliant, friendly system design that would work seamlessly across borders.
One of the most critical aspects of our client’s business is inventory management. Mismanaged inventory in the past had resulted in substantial losses and unstructured forecast planning that resulted in mismanagement of the inventory. This resulted in added costs to the firm in resources, time and finances. With our inventory management solution, we automated the process from start to end. As a result, the client could get a comprehensive summary of the current inventory status, the stocks that need to be ordered based on historical trends, and more. In addition, our system conducted the entire back-end analysis seamless and in no time, delivering accurate results. This included a comprehensive, dynamic and innovative solution that would be easy to use. This included maintaining the stock list, keeping a tab if stick inward, stock outward, the shelf life of the items and the return and replacement policies of the product under one umbrella.
While our software ensured that it would optimize resource management, one of the most important benefits the ERP solution extended to the customer was analysis and report. Before our ERP implementation, analysis and reporting was a highly time-intensive and laborious process that would require key members across the organization. With this automated system, our client had access to real-time reporting as and when required. This included timely sales reports, payment status, receipts report, the complete history of client transactions and orders stock statement, ledger abstract and more.
Delivering our ERP as a SaaS:
SaaS or Software as service was the most appropriate, professional and innovative format for our client. It helped them troubleshoot their storage, inventory, sales, availability hassles. Within this system, we create smooth and hassle-free product process flows that ensure that the entire process can be successfully completed. Because our clients prefer on-premise systems, we ensure that we deliver the complete on-premise Software. Based on client needs, we can effectively deliver customized on-premise or on cloud infrastructure that would suit the needs of your business. This allowed the customer to have complete access of the system from their office itself, thus maintaining the desired integrity of the solution. Our software solution was created to allow the customer to easily scale up or scale down their business based on their future needs and requirements.
We at Aykan were successfully able to identify the critical pain points the customers faced. After thorough research and competitor analysis, we came up with the critical control points that needed to be monitored and delivered by as a part of our ERP solution. In addition, we used the most cutting edge and industry-standard practices to ensure maximum output and productivity with minimal hassle of migrating from the older system to the newer one. Our team of experts also hand-held the client firm throughout the training and teething phase of the migration.
The firm experienced a seamless transition from their existing system holding their business back to a swift and prompt system designed to meet their needs. Our 24X7 customer support, prompt query resolution and technical assistant ensured our client had a quick and seamless adaptation experience. As a result, our client experienced an automated, modernized and hassle-free product experience that simplified their day-to-day business management.